Opt-Out Options
Control Your Communication Preferences
Your Communication Rights
We respect your right to control how we communicate with you. This page explains your options for opting out of various communications and exercising your data protection rights.
Your Rights
Under applicable privacy laws, you have the right to control your personal information and communication preferences. We make it easy for you to exercise these rights.
Communication Preferences
You can opt out of different types of communications while still maintaining essential service-related communications:
Email Communications
Control what emails you receive from us:
- Marketing and promotional emails
- Newsletter and gaming news
- Special offers and bonuses
- Event invitations and announcements
- Surveys and feedback requests
How to Opt Out:
Click "Unsubscribe" in any email, or contact us at play@harborriders.com
SMS & Text Messages
Stop receiving text communications:
- Promotional text messages
- Game alerts and notifications
- Bonus and offer announcements
- Account activity alerts
- Marketing campaigns via SMS
How to Opt Out:
Reply "STOP" to any text message, or contact customer support
Phone Communications
Control phone-based communications:
- Promotional phone calls
- Telemarketing campaigns
- Survey calls
- Event invitations by phone
- Partnership and affiliate calls
How to Opt Out:
Call +61 (02) 4704 9333 or email play@harborriders.com
Postal Mail
Stop receiving physical mail:
- Promotional brochures and catalogs
- Special event invitations
- Printed newsletters
- Marketing materials
- Survey and feedback forms
How to Opt Out:
Contact us at play@harborriders.com with your mailing address
Your Data Protection Rights
Under privacy laws including GDPR, CCPA, and Australian Privacy Principles, you have the following rights regarding your personal data:
Right to Access
Request a copy of all personal information we hold about you, including:
- Account and profile information
- Gaming activity and preferences
- Communication history
- Technical data and logs
- Financial transaction records
Right to Rectification
Request correction of inaccurate or incomplete information:
- Update personal details
- Correct contact information
- Fix account preferences
- Amend communication settings
- Update financial information
Right to Erasure
Request deletion of your personal information when:
- Data is no longer necessary
- You withdraw consent
- Data has been unlawfully processed
- Legal obligation requires deletion
- You object to processing
Right to Portability
Request transfer of your data to another service:
- Structured data format
- Machine-readable format
- Direct transfer when possible
- Account and gaming data
- Communication preferences
Right to Restriction
Request restriction of data processing when:
- Accuracy is contested
- Processing is unlawful
- Data needed for legal claims
- Objection is pending verification
- Temporary processing suspension
Right to Object
Object to processing based on:
- Legitimate interests
- Direct marketing activities
- Profiling for marketing
- Public task or official authority
- Scientific or historical research
How to Exercise Your Rights
To exercise any of your data protection rights, please follow these steps:
Contact Us
Send your request to play@harborriders.com or call +61 (02) 4704 9333
Verify Identity
We may need to verify your identity to protect your personal information
Processing
We will process your request within 30 days and keep you informed of progress
Response
We will provide a complete response and implement any requested changes
Required Information
When submitting a request, please include your full name, email address, and clearly state which rights you wish to exercise. This helps us process your request efficiently.
Submit Opt-Out Request
Use this form to submit your opt-out or data rights request:
Important Information
Processing Time
We will process your request within 30 days of receipt. For complex requests, we may extend this period by an additional 60 days and will notify you of any delay.
Identity Verification
To protect your privacy, we may need to verify your identity before processing certain requests. This helps ensure your personal information stays secure.
Essential Communications
You will continue to receive essential service communications such as account security alerts, important service updates, and legally required notices.
No Cost
Processing your opt-out and data rights requests is free of charge. We may only charge a reasonable fee for excessive or manifestly unfounded requests.
Legal Limitations
Some requests may not be possible to fulfill due to legal obligations, legitimate interests, or technical constraints. We will explain any limitations in our response.
Alternative Contact Methods
If you prefer not to use the online form, you can contact us through these alternative methods:
Send your request to:
play@harborriders.com
Include all relevant details and specify your request type
Phone
Call our support team:
+61 (02) 4704 9333
Monday-Friday, 9AM-5PM AEST
Postal Mail
Send written requests to:
HarborRiders - Privacy Rights
53 Cambridge Street
Silverdale, NSW 2752
Australia