Responsible Gaming
Safe Harbor Gaming Practices
Our Commitment to Safe Gaming
At HarborRiders, we believe that gaming should always be enjoyable, entertaining, and safe. We are committed to promoting responsible gaming practices and providing resources to help you maintain control over your gaming activities.
Remember
Gaming should be a form of entertainment, not a way to make money. Never gamble more than you can afford to lose, and never gamble when you're upset, depressed, or under the influence of alcohol or drugs.
Recognizing Problem Gaming
Gaming becomes a problem when it starts to negatively impact your life. Here are some warning signs to watch for:
Financial Warning Signs
- Spending more money than you can afford
- Borrowing money to fund gaming
- Gaming to try to win back losses
- Hiding gaming expenses from others
- Neglecting bills or financial responsibilities
- Using credit cards or loans for gaming
Emotional Warning Signs
- Feeling anxious when not gaming
- Gaming to escape problems or negative emotions
- Becoming irritable when gaming is interrupted
- Feeling guilty or ashamed about gaming
- Loss of interest in other activities
- Mood swings related to wins and losses
Social Warning Signs
- Lying about gaming activities
- Neglecting family and friends
- Missing work or school due to gaming
- Isolating yourself from others
- Relationship problems due to gaming
- Loss of important relationships
Behavioral Warning Signs
- Spending more time gaming than planned
- Unable to stop or control gaming
- Gaming at inappropriate times
- Neglecting personal hygiene or health
- Sleep disruption due to gaming
- Thinking about gaming constantly
Self-Assessment Questions
Take a moment to honestly answer these questions about your gaming habits:
- Do you spend more time or money gaming than you originally intended?
- Have you ever lied to family or friends about your gaming activities?
- Do you feel restless or irritable when trying to cut down on gaming?
- Have you used gaming as a way to escape from problems or negative feelings?
- Have you borrowed money or sold possessions to fund gaming?
- Has your gaming caused problems in your relationships or work?
- Do you think about gaming frequently when not playing?
- Have you tried to cut back on gaming but been unsuccessful?
- Do you feel you need to gamble with increasing amounts to get the same excitement?
- Have you continued gaming despite negative consequences?
If You Answered "Yes" to Any Questions
If you answered "yes" to one or more of these questions, you may be developing or already have a gambling problem. Please consider seeking help from the resources listed below or contact our support team.
Available Tools and Controls
We provide various tools to help you maintain control over your gaming activities. Contact our support team to set up any of these controls:
Time Management
- Session Time Limits: Set maximum gaming session durations
- Daily Time Limits: Control total daily gaming time
- Reality Checks: Regular reminders about time spent
- Automatic Logout: Forced logout after set periods
Spending Controls
- Deposit Limits: Daily, weekly, or monthly deposit caps
- Loss Limits: Maximum loss amounts per period
- Wager Limits: Control individual bet amounts
- Spending Tracking: Monitor your gaming expenditure
Self-Exclusion Options
- Cooling-off Period: 24 hours to 30 days break
- Self-Exclusion: 6 months to 5 years exclusion
- Permanent Closure: Permanent account closure
- Global Exclusion: Industry-wide exclusion programs
Account Security
- Account Monitoring: Unusual activity alerts
- Access Restrictions: Limit account access times
- Communication Blocks: Stop promotional materials
- Third-party Support: Allow trusted person to monitor
How to Set Up Controls
To implement any of these responsible gaming tools, please contact our customer support team at play@harborriders.com or +61 (02) 4704 9333. We'll help you set up the controls that work best for you.
Professional Help and Support
If you're struggling with gambling problems, professional help is available. These organizations provide free, confidential support:
Australia
Gambling Help Online
Website: gamblinghelponline.org.au
Phone: 1800 858 858
Chat: Available 24/7
Free, confidential support and counseling
Lifeline Australia
Phone: 13 11 14
Website: lifeline.org.au
24-hour crisis support and suicide prevention
United States
National Council on Problem Gambling
Helpline: 1-800-522-4700
Website: ncpgambling.org
Text: 800522700
24/7 confidential helpline
Gamblers Anonymous
Website: gamblersanonymous.org
Fellowship of people with gambling problems
United Kingdom
GamCare
Helpline: 0808 8020 133
Website: gamcare.org.uk
Live Chat: Available on website
Free information, advice and support
BeGambleAware
Website: begambleaware.org
Tools and resources for safer gambling
Canada
Responsible Gambling Council
Website: responsiblegambling.org
Problem gambling information and resources
Problem Gambling Helpline
Phone: 1-888-230-3505
24/7 multilingual support
Tips for Responsible Gaming
Before You Play
- Set a budget and stick to it
- Set time limits for your sessions
- Never play when upset or depressed
- Don't play under the influence
- Make sure you have other interests
- Remember gaming is entertainment, not investment
While You Play
- Take regular breaks
- Don't chase losses
- Keep track of time and money spent
- Don't let emotions control your decisions
- Stay focused and alert
- Remember that losses are part of gaming
After You Play
- Reflect on your gaming session
- Check if you stayed within your limits
- Engage in other activities
- Talk to friends and family
- Seek help if you're concerned
- Don't try to win back losses immediately
Never Do
- Borrow money to gamble
- Gamble to solve financial problems
- Lie about your gambling activities
- Gamble when you can't afford it
- Use gambling as your primary entertainment
- Ignore warning signs of problems
Support for Friends and Family
If someone you care about has a gambling problem, it affects you too. Here's how you can help:
How to Help
- Listen without judgment
- Encourage them to seek professional help
- Don't enable their gambling
- Set boundaries and stick to them
- Take care of your own wellbeing
- Consider family counseling
What to Avoid
- Don't preach or lecture
- Don't lend them money
- Don't cover up their gambling
- Don't make threats you won't follow through
- Don't blame yourself
- Don't expect immediate change
Support Resources for Families
Many of the organizations listed above also provide support for families and friends of people with gambling problems. Don't hesitate to reach out for help and guidance.
Contact Us for Support
Our customer support team is trained to help with responsible gaming concerns. We're here to assist you with setting up controls, taking breaks, or finding additional resources.
Email Support
play@harborriders.com
Confidential and supportive assistance
Phone Support
+61 (02) 4704 9333
Monday-Friday, 9AM-5PM AEST
Our Location
53 Cambridge Street
Silverdale, NSW 2752
Australia
Remember
Seeking help is a sign of strength, not weakness. We're committed to providing a safe and responsible gaming environment for all our users. Don't hesitate to reach out if you have any concerns.